A comprehensive help guide: Technical, technical, and service FAQs for your site

This guide aims to provide you with quick and clear answers to the most frequently asked questions about the technical aspects of the site, and how to use the available services, to ensure a smooth and efficient experience.

1. General technical and technical questions about the site

• I'm having trouble navigating the site or pages are loading slowly, what's the issue?
  • Possible answer: It could be your poor internet connection, or using an outdated browser. Try the following steps:
    • Check the speed of your internet connection.
    • Update your internet browser (e.g. Chrome, Firefox, Edge) to the latest version.
    • Clear Cache & Cookies in your browser settings.
    • Try using another browser or a different device.
    • If the issue persists, please contact technical support, stating the type of browser and device you are using.
• I get strange error messages or some features don't work, what should I do?
  • Possible answer: These issues are often temporary. Try refreshing the page (Refresh) or closing and reopening your browser. Make sure you are using the latest version of the browser. If the issue persists, please take a screenshot of the error message and contact technical support.
• Is the site mobile-friendly?
  • Possible answer: Yes, our website is designed to be fully compatible with all mobile devices (smartphones and tablets). You can browse the site and use all its features seamlessly from any device.

2. Questions about Supplier Services (Construction and Transportation)

• How do I search for suppliers for a specific service (e.g., general contractors, heavy equipment transportation companies)?
  • Possible answer: You can use the search bar at the top of the page and type in the desired service. You can also browse the categories in the "Construction" or "Transportation" section to narrow your search by type of service or specialty.
• What information should I include in my application to get an accurate quote for my project?
  • Possible answer: The more detailed the information, the more accurate the quote. Please include:
    • Type of project/service requested
    • Exact location (city and region)
    • Technical details (dimensions, quantities, type of materials)
    • Approximate budget (if any)
    • Desired completion deadline
    • For transportation, list the type of load, its weight, and its size.
• How is the quality and reliability of suppliers on the platform verified?
  • Possible answer: We have a rigorous vendor evaluation system that includes verification of official documents, customer reviews after each service, and track record. We recommend looking at supplier reviews before making your decision.
• What should I do if there is a disagreement or service issue with a supplier?
  • Possible answer: Try to communicate directly with the supplier via the messaging system to resolve the issue amicably. If the issue is not resolved, file a formal complaint via the "Dispute Resolution" section and the platform team will intervene.

3. Questions about communication and support

• How can I contact the site's technical support?
  • Possible answer: You can reach out to our support team by:
    • The "Contact Us" form in the footer of the site.
    • Send an email to [support email address].
    • (if applicable) Use the live chat icon during business hours.
• Can I communicate directly with suppliers before confirming the order?
  • Possible answer: Yes, the platform allows communication with suppliers via the internal messaging system prior to order confirmation to ask questions and discuss project details.

A list of Frequently Asked Questions (FAQ) for resolving issues in the Multi-Vendor (Construction and Transportation) site

This list is designed to help users quickly find solutions to common issues they may encounter on the platform.

1. Questions about registration and account management

• I was unable to complete the registration process, what are the correct steps?
  • Possible answer: To create a new account, click the "Register" button at the top of the page and enter your email address, create a password, and confirm your account via the link sent to your email (check your spam folder). Then complete the information in your personal or company profile.
• I didn't receive my account activation email, what should I do?
  • Possible answer: Check your spam or promotions folder. Make sure the email entered is correct. You can request a resend of the activation email or contact technical support.
• I forgot my password, how can I recover it?
  • Possible answer: Click "Forgot your password?" on the login page and enter your email address to receive reset instructions.
• Can I register as a supplier and a customer at the same time?
  • Possible answer: Yes, you can manage both roles from a single account with the ability to easily switch from the profile settings.

2. Questions about technical issues and payment

• I couldn't complete the checkout, what's wrong?
  • Possible answer: Validate card data (number, expiration, CVV), sufficient balance, activate online purchase from the bank, try another browser or clear cash. If the issue persists, contact support with details of the error.
• The amount was deducted and the service/product didn't show up, what should I do?
  • Possible answer: Immediately contact customer support with the transaction or order number to track and resolve the issue.
• What payment methods are accepted on the platform and are they secure?
  • Possible answer: We accept major credit cards (Visa, MasterCard, American Express) and secure payment gateways such as [gateway name]. All payments are SSL encrypted to ensure security.

3. Questions about construction and construction companies

• How do I order a construction service or project from a particular company?
  • Possible answer: After browsing construction company profiles, click "Request a Quote" or "Contact Vendor" and fill out the form with detailed information (project type, size, location, budget, deadline).
• What should I do if there is an issue with the quality of work provided by the construction company?
  • Possible answer: Contact the company directly via the messaging system. If the issue is not resolved, file a formal complaint via the "Dispute Resolution" section for the platform team to intervene.
• Can I track the progress of my construction project via the platform?
  • Possible answer: Yes, in the "My Projects" section you can follow the status of the project, communicate and receive periodic updates if available.
• What guarantees does the platform offer regarding the completion of construction projects?
  • Possible answer: The platform is a reliable broker with a rating system and quality assurance reviews. We recommend clear contracts with suppliers and specify payment terms and guarantees. The platform does not directly guarantee the quality of work but provides mechanisms to resolve disputes.

4. Questions about transportation and transportation services

• How can I order a transportation service for construction materials or heavy equipment?
  • Possible answer: Search for carriers in the "Transportation" section, select a service and enter the shipment details (material type, weight, size, location of loading and delivery, date). You will receive available quotes.
• What should I do if the shipment is delayed or damaged during transportation?
  • Possible answer: Immediately contact the carrier via the messaging system and keep documentation and photos. If the issue is not resolved, you can escalate it to the "Dispute Resolution" section for follow-up.
• Can I track my shipment or transportation materials?
  • Possible answer: Some carriers offer shipment tracking. Check the service details when booking or inquire directly after booking.
• Is there insurance for shipments transported through the platform?
  • Possible answer: Insurance policy varies by carrier. Check the carrier's terms for insurance before confirming your reservation and inquire about available options.